Returns & Exchange

How To Return Your Item


Something not just what you wanted – wrong size, colour not quite what you expected?  No worries, just send the item back to us in their original unworn condition (when you try footwear on, please do it on carpet), with original swing tags still attached, in the original box and shipping carton within 30 days of their delivery and we will refund you the original purchase price.


To keep things simple we offer refunds rather than exchanges. That way you can re-order any style/colour/size that you want, and at any time you want – just go to and start a new order.

To return the item here’s what you need to do:


Put unworn item and a copy of your invoice in the original  box or packaging and place in the shipping box (you can use the shipping box the boots came in). Keep a copy of the invoice for your records. Ensure that you keep a copy of your invoice which was shipped with your purchase.


To register and print your return label, click here.

Please note that you can use your website order number, this can be found in your vidadecalle online account.


If you have questions or issues when undertaking this process please contact our Customer Service Centre on +34 602 169428 . Our customer service team is available Monday through Friday 9:00am to 5:00pm Eastern Standard Time.


You will receive a full refund to your credit card or PayPal account within 5 business days of your item being received at our warehouse.


  • You have 30 days from the day your item shipped to initiate a return
  • Items purchased online at cannot be returned at any of our dealers. They must be returned directly to us as outlined above.
  • We only accept returns for items purchased at
  • All items must be received in their original, unworn condition and must include all original packaging or they will be refused.
  • A refund will be issued for the purchase price to the credit card or PayPal account that you used to make the purchase within 5 business days.
  • If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.


If you believe there is a fault with your item and you purchased it more than 30 days ago then please go to our Warranty page for information on what to do.